Legal notice
Legal Notices
Definitions
Client: any professional or natural person capable within the meaning of Articles 1123 et seq. of the Civil Code, or legal entity, who visits the Site subject to these general terms and conditions.
Services and Features: www.quello.fr provides the following to Clients:
- Content: All the elements constituting the information present on the Site, including texts – images – videos.
- Customer information: Hereinafter referred to as "Information" which corresponds to all personal data that may be held by www.quello.fr for the management of your account, customer relationship management and for analysis and statistical purposes.
- User: Internet user connecting to and using the aforementioned website.
- Personal information: "Information which allows, in any form whatsoever , directly or indirectly, the identification of the natural persons to whom it applies" (Article 4 of Law No. 78-17 of 6 January 1978).
The terms “personal data”, “data subject”, “processor” and “sensitive data” have the meanings defined by the General Data Protection Regulation (GDPR: No. 2016-679)
1. Website presentation:
Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in
In the digital economy, users of the website www.quello.fr are informed of the identity of the various parties involved in its creation and maintenance:
Owner: Sens Harmonie, Share capital of €5000 – Lygnövägen 12 C, 441 95 Alingås, Sweden.
Publication manager : Sens Harmonie – info@quello.fr
The publication manager is a natural person or a legal entity.
Webmaster: Sens Harmonie – info@quello.fr
Host: Shopify – 151 O'Connor Street Ground Floor K2P 2L8 Ottawa 613 241-2828
Data Protection Officer: Sens Harmonie – info@quello.fr
2. General terms and conditions of use of the site and the services offered.
The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code.
Intellectual Property and Applicable International Regulations. The Client may not, under any circumstances, reuse, transfer or exploit for their own benefit all or part of the elements or works of the Site.
Use of the website www.quello.fr implies full and complete acceptance of the
The general terms and conditions of use are described below. These terms and conditions of use may be modified or supplemented at any time; therefore, users of the website www.quello.fr are encouraged to consult them regularly.
This website is normally accessible to users at any time.
www.quello.fr may, however, decide to interrupt service for technical maintenance , in which case it will endeavor to inform users of the dates and times of the intervention beforehand. The website www.quello.fr is regularly updated by www.quello.fr.
Similarly, the legal notices may be modified at any time: however, they are binding on the user , who is encouraged to refer to them as often as possible in order to become aware of them.
3. Description of services provided:
The website www.quello.fr aims to provide information regarding
all of the company's activities. www.quello.fr strives to provide on the
The website www.quello.fr provides information that is as accurate as possible. However, it does not
may be held responsible for omissions, inaccuracies and deficiencies in updates , whether due to its own actions or those of third-party partners who provide it with this information.
All information provided on the website www.quello.fr is provided as a service
This information is indicative and subject to change. Furthermore, the information on the website www.quello.fr is not exhaustive. It is provided subject to
modifications have been made since they were published online.
4. Contractual limitations on technical data:
This website uses JavaScript technology. The website cannot be held liable for any material damage related to its use. Furthermore, the user agrees to access the website using up-to-date equipment, free of viruses, and with a modern, updated browser. The website www.quello.fr is hosted by a service provider within the European Union, in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).
The goal is to provide a service that ensures the best accessibility rate.
The hosting provider guarantees continuous service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, particularly for maintenance, infrastructure improvements, infrastructure failures, or if the services generate traffic deemed abnormal.
www.quello.fr and the hosting provider cannot be held responsible in the event of
malfunction of the Internet network, telephone lines or equipment
computer and telephony issues, particularly those related to network congestion preventing access to the server.
5. Intellectual property and counterfeiting:
www.quello.fr owns the intellectual property rights and holds the
Rights to use all elements accessible on the website, including texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, regardless of the means or process used, is prohibited without prior written authorization from: www.quello.fr .
Any unauthorized use of the site or any of its elements will be considered as constituting an infringement and prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the Intellectual Property Code.
6. Limitations of liability:
www.quello.fr acts as the website publisher. www.quello.fr is
responsible for the quality and veracity of the content he publishes.
www.quello.fr cannot be held liable for any direct or indirect damages.
caused to the user's equipment when accessing the website www.quello.fr,
and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the occurrence of a bug or incompatibility.
www.quello.fr cannot be held responsible for damages
indirect (such as loss of market share or loss of opportunity) resulting from the use of the website www.quello.fr.
Interactive spaces (where users can ask questions in the contact section) are available. www.quello.fr reserves the right to remove, without prior notice, any content posted in these spaces that violates applicable French law, particularly data protection regulations. Where appropriate, www.quello.fr also reserves the right to pursue civil and/or criminal action against the user, especially in the case of racist, abusive, defamatory, or pornographic messages, regardless of the format (text, photograph, etc.).
7. Management of personal data:
The Client is informed of the regulations concerning marketing communication, the law of 21 June 2014 for confidence in the Digital Economy, the Data Protection Act of 6 August 2004 as well as the General Data Protection Regulation (GDPR: No. 2016-679).
7.1 Those responsible for collecting personal data
For Personal Data collected during account creation
Regarding the User's personal data and their browsing on the Site, the data controller is: Quello. www.quello.fr is represented by Quello, its legal representative.
As the data controller for the data it collects, www.quello.fr is committed to complying with applicable legal provisions. In particular, it is the Client's responsibility to define the purposes of its data processing, to provide its prospects and clients with complete information on the processing of their personal data ( based on their consent), and to maintain an accurate and up-to-date record of processing activities. Whenever www.quello.fr processes Personal Data, it takes all reasonable steps to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which it is processed.
7.2 Purpose of the data collected
www.quello.fr may process all or part of the following data:
• to enable navigation on the Site and the management and tracking of services ordered by the user: connection and usage data of the Site, billing, order history, etc.
• to prevent and combat computer fraud (spamming, hacking, etc.):
computer hardware used for browsing, IP address, password
(hashed)
• to improve navigation on the Site: connection and usage data
• to conduct optional satisfaction surveys on www.quello.fr:
info@quello.fr
• To conduct communication campaigns (SMS, email): telephone number, email address
www.quello.fr does not sell your personal data, which is therefore
used only when necessary or for statistical and analytical purposes.
7.3 Right of access, rectification and objection
In accordance with current European regulations, users of www.quello.fr have the following rights:
• Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), and right to update,
User data completeness, right to lock or erase
Users' personal data (Article 17 of the GDPR),
when they are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited
• Right to withdraw consent at any time (Article 13-2c GDPR)
• Right to restrict the processing of User data (Article 18 GDPR)
• Right to object to the processing of User data (Article 21 GDPR)
• Right to data portability for data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR)
• the right to define the fate of Users' data after their death and to choose to whom www.quello.fr should (or should not) disclose their data to a third party
that they will have previously designated
As soon as www.quello.fr becomes aware of the death of a User and failing
of instructions from him, www.quello.fr undertakes to destroy his data, unless
Their preservation is necessary for evidentiary purposes or to meet a legal obligation.
If the User wishes to know how www.quello.fr uses their Data
To request the rectification of personal data or to object to its processing, the User can contact www.quello.fr in writing at the following address:
Quello– DPO, Quello-Lygnövägen 12C, 44195 Alingsås, Sweden .
In this case, the User must indicate the Personal Data that he/she would like www.quello.fr to correct, update or delete, by clearly identifying himself/herself with a copy of an identity document (identity card or passport).
Requests to delete Personal Data will be subject to the obligations imposed on www.quello.fr by law, particularly regarding
storage or archiving of documents. Finally, users of www.quello.fr can file a complaint with the supervisory authorities, and in particular with the CNIL (https://www.cnil.fr/fr/plaintes).
7.4 Non-disclosure of personal data
www.quello.fr prohibits itself from processing, hosting or transferring the Information
Data collected from its customers may be transferred to a country outside the European Union or recognized as "inadequate" by the European Commission without prior notification to the customer. However, www.quello.fr remains free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
www.quello.fr is committed to taking all necessary precautions in order to
To ensure the security of Information and, in particular, to prevent its disclosure to unauthorized persons , www.quello.fr must, however, inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, www.quello.fr does not collect any "sensitive data."
The User's Personal Data may be processed by subsidiaries of www.quello.fr and subcontractors (service providers), exclusively for the purposes of this policy.
Within the limits of their respective responsibilities and for the purposes mentioned above, the main people likely to have access to the data of Users of www.quello.fr are primarily our customer service agents.
8. Incident Notification
Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify affected users so they can take appropriate action. Our incident notification procedures comply with our legal obligations, whether at the national or European level.
We are committed to fully informing our clients of all matters relating to the security of their account and to providing them with all the necessary information to help them comply with their own regulatory reporting obligations.
No personal information about users of the website www.quello.fr is published
without the user's knowledge, this information may be exchanged, transferred, assigned, or sold on any medium to third parties. Only in the event of the acquisition of www.quello.fr and its rights would such information be transmitted to the prospective buyer, who would then be bound by the same obligation to retain and modify the data with respect to the user of the www.quello.fr website.
Security
To ensure the security and confidentiality of Personal Data and Personal Health Data , www.quello.fr uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords .
When processing Personal Data, www.quello.fr takes all necessary precautions.
reasonable measures to protect them against loss, misuse, unauthorized access, disclosure, alteration or destruction.
9. Hyperlinks, “cookies” and internet tags
The website www.quello.fr contains a number of hyperlinks to
other sites, set up with the authorization of www.quello.fr.
However, www.quello.fr does not have the ability to verify the content of the sites
thus visited, and will therefore assume no responsibility for this.
Unless you choose to disable cookies, you agree that the site may use them. You can disable these cookies at any time and free of charge using the opt-out options provided and described below, bearing in mind that this may reduce or prevent access to all or part of the services offered by the site.
9.1. “COOKIES”
A "cookie" is a small data file sent to the User's browser and stored on the User's device (e.g., computer, smartphone) (hereinafter "Cookies"). This file contains information such as the User's domain name, the User's Internet service provider, the User's operating system , and the date and time of access. Cookies do not pose any risk of damaging the User's device.
www.quello.fr may process User information
regarding his visit to the Site, such as the pages viewed and the searches performed.
This information allows **YOUR WEBSITE URL** to improve the Site's content and the User's navigation.
Cookies facilitate navigation and/or the provision of services offered by the Site. The User can configure their browser to allow them to decide whether or not to accept them, so that cookies are stored on the terminal or, on the contrary, rejected, either systematically or according to their issuer.
The User can also configure their browser software to prompt them to accept or reject cookies on a case-by-case basis before a cookie is likely to be stored on their device. www.quello.fr informs the User that, in this case, some browser software functionalities may not be available.
If the User refuses to allow cookies to be stored on their device or browser, or if the User deletes those already stored, the User is informed that their browsing experience on the Site may be limited. This could also be the case when www.quello.fr or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.
Where applicable, www.quello.fr disclaims all liability for the
Consequences related to the degraded operation of the Site and any services offered by www.quello.fr, resulting from (i) the User's refusal of Cookies or (ii) the inability of www.quello.fr to save or access the Cookies necessary for their operation due to the User's settings. Cookie management and User preferences vary depending on the browser. This information is described in the browser's help menu, which explains how the User can modify their Cookie settings.
The User may express and modify their cookie preferences at any time. www.quello.fr may also use the services of external providers to help collect and process the information described in this section.
Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on the www.quello.fr website or in its mobile application and if the User has accepted the deposit of cookies by continuing his browsing on the www.quello.fr website or mobile application, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your devices (computer, tablet, mobile phone).
These types of cookies are only placed on your device if you consent to them by continuing to browse the www.quello.fr website or mobile application . Users can withdraw their consent to www.quello.fr placing these types of cookies at any time.
Article 9.2. INTERNET TAGS
www.quello.fr may occasionally use Internet tags (also
called "tags", or action tags, one-pixel GIFs, clear GIFs, invisible GIFs and 1x1 GIFs) and deploy them through a web analytics partner that may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.
These tags are placed both in online advertisements allowing internet users to access the Site, and on the various pages of the Site.
This technology allows www.quello.fr to evaluate visitor responses
in relation to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User.
The external service provider may collect information about visitors to the Site and other websites through these tags, compile reports on Site activity for www.quello.fr, and provide other services related to the use of the Site and the Internet.
Listed on the French E-commerce Directory
10. Applicable law and jurisdiction.
Any dispute relating to the use of the website www.quello.fr is subject to the law
French. Except where prohibited by law, exclusive jurisdiction is granted to the competent courts .