Refund Policy
Refund Policy
Return policy of www.quello.fr in France.
At www.quello.fr , we are committed to offering a shopping experience
satisfactory to our customers in France. We understand that sometimes a product may not be
may not meet your expectations or may have a defect. That's why we've put
a 14-day return policy is in place.
Here are the details of our return policy:
1. Return period: You have a period of 14 days from the date of
upon receipt of your order, please inform us of your intention to return an
product. After this period, we will not be able to accept returns.
2. Eligible products: All products linked to the Quello website and the
Related accessories can be returned, with the exception of the products.
personalized items or products marked as non-returnable for reasons
hygiene or safety.
3. Circumstances for reimbursement:
Return period: You have a period of 14 days from the date of return.
upon receipt of your order, please inform us of your intention to return an
product. After this period, we will not be able to accept returns.
Change of mind: If you change your mind after receiving the product, you
You can return it within 14 days. Products must be unused and undamaged.
damaged and in their original packaging.
Defective/Breakable Products: If a product has a defect or breaks
If damage occurs within 14 days of receipt, please contact us to arrange arranging a repair.
a replacement or a refund.
Damaged products upon arrival: If a product arrives damaged, please contact us
Contact us within 14 days for a replacement or refund.
Incorrect product: If you receive an incorrect product, please contact us.
within 14 days for a replacement or refund.
Product not received: If your product has not arrived within 14 days of the order
For the expected delivery date, please contact us.
Cancellation after ordering: If you wish to cancel your order after
Once you have passed it, please contact us as soon as possible. We will do everything we can.
We can do our best to stop the shipment, but if the product has already been shipped, you
You will need to return it to get a refund.
Return shipping costs are the responsibility of the customer, except in the case of a defective product.
damaged upon arrival, incorrect product, or in case of an error on our part during
Shipping. We recommend using a tracked shipping service.
to ensure a safe return.
4. Return Process: To initiate a return, please contact us by phone.
You can contact us by phone at +46 730 981 271 or by email at info@quello.fr , providing the following information: order number, product name, reason for return, and your contact details. We will then provide you with specific return instructions and the return address.
5. Return shipping costs: Return shipping costs are the responsibility of the customer, except in the case of
If the product is defective or if there was an error on our part during shipping, we will...
We recommend using a tracked shipping service to ensure security.
of the return.
6. Refund: Once we have received the returned product and verified its
In this case, we will proceed with the refund of the full purchase amount, including
the initial delivery charges, within a reasonable timeframe. The refund will be
carried out according to the payment method used during the initial purchase.
7. Exceptions: In certain exceptional cases, such as damaged products
During transport or in the event of shipping errors, we can offer a
Product replacement rather than a refund. We will evaluate each
A case-by-case approach is needed to reach a satisfactory solution.
8. Please note that this 14-day return policy is subject to our terms and conditions.
General terms and conditions of sale specific to France. We encourage you to consult them.
Please visit our website for full details.
• Receipt of the return request: As soon as we receive your request
Upon your return, our team is committed to responding to you within 24 hours.
provide clear instructions on how to return the product.
• Product shipment: The time it takes for the product to be returned to us depends on the service of
The delivery method you choose. Generally, it can take between 3 and 7 days.
working days.
• Product inspection: Upon receipt of your product, we carry out a
inspection which can take up to 48 hours. We check the condition of the product and the
in accordance with our return policy.
Refund processing:
If everything is in order, we will process the refund immediately. The processing time is
The refund then depends on the payment method used for the initial purchase.
For a credit or debit card, it can take between 5 and 10 business days for the
The amount will appear in your account.
What is the refund method? How does the customer receive their refund?
refund ?
We will issue the refund using the same payment method as the one you used.
you used during your initial purchase. This means that if you paid by card
If you have used a credit card, the refund will be credited to the same card.
online payment service, the refund will be made to the same service.
Returns must be made in their original condition and complete (packaging, accessories,
notice...) allowing their resale in new condition, accompanied by the invoice
purchase.
If a customer wishes to return a product, they must contact us by phone at 0046-7309871 or by email at info@quello.fr within 14 days of receiving the order. The customer must provide the following information:
• First and last name
• Address
• Telephone number
• E-mail address
• Order number
• Name of the product to be returned
• Reason for return
Return policy of www.quello.fr in France.
At www.quello.fr , we are committed to offering a shopping experience
satisfactory to our customers in France. We understand that sometimes a product may not be
may not meet your expectations or may have a defect. That's why we've put
a 14-day return policy is in place.
Here are the details of our return policy:
1. Return period: You have a period of 14 days from the date of
upon receipt of your order, please inform us of your intention to return an
product. After this period, we will not be able to accept returns.
2. Eligible products: All products linked to the Quello website and the
Related accessories can be returned, with the exception of the products.
personalized items or products marked as non-returnable for reasons
hygiene or safety.
3. Circumstances for reimbursement:
Return period: You have a period of 14 days from the date of return.
upon receipt of your order, please inform us of your intention to return an
product. After this period, we will not be able to accept returns.
Change of mind: If you change your mind after receiving the product, you
You can return it within 14 days. Products must be unused and undamaged.
damaged and in their original packaging.
Defective/Breakable Products: If a product has a defect or breaks
If damage occurs within 14 days of receipt, please contact us to arrange arranging a repair.
a replacement or a refund.
Damaged products upon arrival: If a product arrives damaged, please contact us
Contact us within 14 days for a replacement or refund.
Incorrect product: If you receive an incorrect product, please contact us.
within 14 days for a replacement or refund.
Product not received: If your product has not arrived within 14 days of the order
For the expected delivery date, please contact us.
Cancellation after ordering: If you wish to cancel your order after
Once you have passed it, please contact us as soon as possible. We will do everything we can.
We can do our best to stop the shipment, but if the product has already been shipped, you
You will need to return it to get a refund.
Return shipping costs are the responsibility of the customer, except in the case of a defective product.
damaged upon arrival, incorrect product, or in case of an error on our part during
Shipping. We recommend using a tracked shipping service.
to ensure a safe return.
4. Return Process: To initiate a return, please contact us by phone.
You can contact us by phone at +46 730 981 271 or by email at info@quello.fr , providing the following information: order number, product name, reason for return, and your contact details. We will then provide you with specific return instructions and the return address.
5. Return shipping costs: Return shipping costs are the responsibility of the customer, except in the case of
If the product is defective or if there was an error on our part during shipping, we will...
We recommend using a tracked shipping service to ensure security.
of the return.
6. Refund: Once we have received the returned product and verified its
In this case, we will proceed with the refund of the full purchase amount, including
the initial delivery charges, within a reasonable timeframe. The refund will be
carried out according to the payment method used during the initial purchase.
7. Exceptions: In certain exceptional cases, such as damaged products
During transport or in the event of shipping errors, we can offer a
Product replacement rather than a refund. We will evaluate each
A case-by-case approach is needed to reach a satisfactory solution.
8. Please note that this 14-day return policy is subject to our terms and conditions.
General terms and conditions of sale specific to France. We encourage you to consult them.
Please visit our website for full details.
• Receipt of the return request: As soon as we receive your request
Upon your return, our team is committed to responding to you within 24 hours.
provide clear instructions on how to return the product.
• Product shipment: The time it takes for the product to be returned to us depends on the service of
The delivery method you choose. Generally, it can take between 3 and 7 days.
working days.
• Product inspection: Upon receipt of your product, we carry out a
inspection which can take up to 48 hours. We check the condition of the product and the
in accordance with our return policy.
Refund processing:
If everything is in order, we will process the refund immediately. The processing time is
The refund then depends on the payment method used for the initial purchase.
For a credit or debit card, it can take between 5 and 10 business days for the
The amount will appear in your account.
What is the refund method? How does the customer receive their refund?
refund ?
We will issue the refund using the same payment method as the one you used.
you used during your initial purchase. This means that if you paid by card
If you have used a credit card, the refund will be credited to the same card.
online payment service, the refund will be made to the same service.
Returns must be made in their original condition and complete (packaging, accessories,
notice...) allowing their resale in new condition, accompanied by the invoice
purchase.
If a customer wishes to return a product, they must contact us by phone at 0046-7309871 or by email at info@quello.fr within 14 days of receiving the order. The customer must provide the following information:
• First and last name
• Address
• Telephone number
• E-mail address
• Order number
• Name of the product to be returned
• Reason for return