Return policy

Return policy

Return Policy of "quello.fr".

Introduction:

At quello.fr, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please take a moment to read our return policy to make the return process as simple and quick as possible.

Return period: You have 14 days from the date of receipt of your package to return an item. After this period, we will unfortunately be unable to accept returns or offer refunds.

How to make a return:

1. Contact Customer Service: Before sending a return, please contact us at the following address: "info@quello.fr" or via our contact page. We will provide you with detailed instructions for the return process.

2. Preparing the package: Make sure the item is in the same condition as when you received it. It must be in its original packaging and with all its tags attached.

3. Sending the package: Once you have received instructions from our customer service, you can return your package. Returns are free, so you will not incur any additional charges.

Refund: Upon receipt and inspection of the returned item, we will notify you by email whether the return is accepted. If so, the refund will be processed as quickly as possible and automatically applied to your original payment method.

Exchanges: If you wish to exchange an item for a different size or model, please contact us via the customer service email address or our contact page. We will provide you with the necessary instructions.

Questions: If you have any questions about our return policy or need assistance, please feel free to contact us at info@quello.fr or via our contact page. Our team will be happy to help.

We thank you for your trust and hope that your purchases on "quello.fr" will bring you complete satisfaction.